NestStock

The One Guy Pondering LLC (“NestStock”, “Company”, “we”, “us”, or “our”) provides an unconditional 30-Day Money-Back Guarantee on the initial purchase of any paid NestStock license or subscription tier.

If for any reason you are not completely satisfied with NestStock during the first thirty (30) calendar days following your initial purchase, you are entitled to a full, 100% refund of the purchase price. We believe in our offline-first inventory management, barcode scanning, and insurance documentation technology, but if it does not fit your household's workflow, we will return your payment without interrogation or hurdles.

1. Automatic Renewal Disclosure: All monthly and annual recurring subscriptions automatically renew at the conclusion of each billing period (monthly or annually) at the then-current standard rate. Your designated payment method on file will be charged automatically by our payment processor, Stripe, unless you cancel prior to the end of the current billing cycle.

2. Cancel Anytime with Zero Fees: You have the absolute right to cancel your subscription at any time. There are no cancellation fees, penalty charges, minimum commitments, or cancellation waiting periods.

3. Step-by-Step Instructions to Cancel:

• Self-Service Billing Portal (Instant 1-Click Cancellation): Log in to your NestStock account on web or mobile, navigate to Settings > Subscription & Plans > Manage Billing, or visit our customer portal at /client (or /portal). Click “Cancel Subscription” and confirm. Your cancellation is confirmed instantaneously with a receipt emailed to your registered address.
• Email Cancellation: Send an email from your registered account email to support@neststockapp.com or NestStock@neststockapp.com with the subject line “Cancel Subscription”. We will process your cancellation within 24 business hours.
• Phone Cancellation: Call our direct customer line at +1 (850) 612-2312 (Mon-Fri 9:00 AM - 6:00 PM CT) and provide your account email.

4. Continued Access Through Billing Cycle: When you cancel a subscription, your paid features (such as real-time multi-device cloud sync, AI room walkthroughs, and insurer-ready claim exports) remain active through the end of your current prepaid billing cycle. You will not be charged again.

5. Graceful Downgrade & Data Preservation: At the expiration of your prepaid billing period, your account automatically transitions to the NestStock Free Tier. Your inventory records, item photos, custom barcodes, and tote labels remain safely preserved on your local device and account. We never hold your household data hostage.

NestStock offers a special Founding Household Lifetime Pass for a one-time payment of $39.00 USD, granting permanent household access to core premium features without recurring monthly or annual subscription fees for the operational lifespan of the consumer software application.

30-Day Money-Back Guarantee: Lifetime Founder Pass purchases are 100% refundable within thirty (30) calendar days from the original date of purchase.

Lifetime Passes are non-transferable, non-resellable, and tied to the purchasing customer's household account. After the expiration of the 30-day money-back guarantee period, Lifetime Passes are non-refundable, except where required by mandatory local consumer protection statutes.

Depending on where you initiated your NestStock transaction, your billing is handled either directly by The One Guy Pondering LLC via Stripe or by a third-party mobile application store (Apple App Store or Google Play Store). Please review the breakdown below:

Apple In-App Purchases Notice: Apple Inc. retains exclusive merchant authority over transactions completed through Apple In-App Purchase. Under Apple’s strict developer agreements, NestStock does not have technical access to view Apple payment credentials or issue direct card credits for Apple In-App Purchases. To request a refund for an Apple-billed purchase, visit reportaproblem.apple.com within Apple's specified refund window.

To submit a refund request for any direct web purchase processed through Stripe, follow these simple steps:

• Step 1: Contact Customer Support: Submit your request via email to support@neststockapp.com or NestStock@neststockapp.com with the subject line Refund Request - [Your Name or Email], or call +1 (850) 612-2312.
• Step 2: Provide Purchase Details: To expedite processing, please include:
  • Your registered NestStock account email address.
  • Your Stripe Checkout Session ID, invoice number, or copy of your email receipt (e.g., cs_live_... or in_...).
  • Date of transaction and subscription plan or license tier.
  • A brief sentence describing your reason (optional, used solely to improve our software).
• Step 3: Verification & Processing: Our support desk will verify your order within twenty-four (24) business hours and submit the refund instruction directly to Stripe.
• Step 4: Credit to Original Payment Method: Stripe will return 100% of the funds to your original payment method (Visa, MasterCard, American Express, Discover, Apple Pay, or Google Pay). Refunds typically appear on your banking statement within 3 to 5 business days, depending on your card issuer or banking institution.

To protect our service and maintain affordable pricing for honest households, the following situations are not eligible for refunds under this policy:

• Expired Refund Window: Requests submitted more than thirty (30) calendar days after the original transaction date, unless explicitly required by mandatory consumer statutory cooling-off legislation (such as the statutory 14-day right of withdrawal for consumer residents of the European Union or United Kingdom).
• Neglected Subsequent Renewals: Monthly or annual renewals occurring after the initial 30-day guarantee period, where the user received recurring billing reminders and neglected to cancel prior to the renewal date. If an annual renewal occurred within the last 48 hours without account utilization, please contact us immediately for discretionary administrative review.
• Repeated Purchase & Refund Abuse: Purchasing licenses, generating bulk exports of pantry or insurance data, requesting refunds, and subsequently repurchasing to circumvent paid licensing.
• Terms of Service Violations: Accounts terminated or suspended due to verified fraudulent behavior, cyberattacks, reverse engineering, harassment of support personnel, or material breaches of our Terms of Service.

We are committed to resolving every legitimate customer concern with total fairness and speed. We strongly encourage customers to contact us directly before filing a payment dispute or chargeback with their credit card company or banking institution.

Statement Identification: Direct purchases appear on your credit card or bank statement under the descriptor: NESTSTOCK*, NESTSTOCKAPP, or THE ONE GUY PONDERING LLC.

Commitment Against Friendly Fraud: In cases where an unauthorized or fraudulent chargeback is initiated despite full active utilization of the software, we reserve the right to temporarily freeze cloud synchronization for the disputed account while providing required transaction records, session telemetry, and audit logs to the payment card network in accordance with industry dispute resolution rules.

For all questions, refund submissions, cancellation notices, or billing inquiries, please contact our dedicated billing and support team:

Operating Entity: The One Guy Pondering LLC
Doing Business As (DBA): That One Guy Pondering
State of Florida Sunbiz Document: #L26000523238
IRS Federal EIN: 43-2491477
Principal Corporate Address: 4864 Leyland Lane, Crestview, FL 32536, USA
Founder & Principal: Jimmie Davis
Direct Telephone Support: +1 (850) 612-2312
Dedicated Support Emails: support@neststockapp.com • NestStock@neststockapp.com
Official Website: https://neststockapp.com
Self-Service Billing Portal: https://neststockapp.com/client
Business Hours: Monday through Friday, 9:00 AM – 6:00 PM Central Time (CT) (excluding federal holidays)